Postage & Returns

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​Please allow up to 2 working days for your order to be processed, before shipping.

​NOTE. If you place an order on a Friday or over the weekend, it will not be processed until the following week.

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Please note that delivery time for UK orders is currently 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact us by sending an email to: sales@emilykateaccessories.co.uk

 

 

Shipping in the UK:

• ​Standard delivery by second class postage £3 delivered within 3-5 business days. Free of charge for orders over £50.

• First Class delivery £4.00 - delivered within 1-3 business days.

• First Class Signed for Delivery £5.00 - delivered within 1-3 business days

 

Deliveries are made by Royal Mail.  If you miss a delivery and the package won't fit through your letterbox, Royal Mail will leave a card. Please follow the instructions on the card to re-arrange delivery or collect from your local Royal Mail depot.

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We also offer free collection from our address in Oxfordshire.  If you wish to collect your order, we will email you our address once we have received your order, usually on the same day but within 24 hours of receipt of your order. 

 

We currently do not offer international shipping

  

Returns and Exchanges

If you are not happy with your purchase, you may return it to us within 14 days of receipt.  We will be happy to refund or exchange any item in a saleable condition, within 14 days of receipt.  Refunds will be credited to you via the original method of payment.

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For hygiene reasons, we do not accept returns on earrings.

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If you wish to return an item for a refund or exchange, please email sales@emilykateaccessories.co.uk as soon as possible, stating why you would like to return the item.   We will then provide you with the return address.

 

Items must be returned ‘as new’ for a refund or exchange.  Any items which have been worn, washed or do not have all labels and tickets intact and attached will not be accepted for a refund or exchange, unless faulty. Package the unopened, unworn and unused item(s) and send it back to the address below. Please include the original delivery receipt with your return.  We recommend using a trackable delivery service with proof of postage. You will be responsible for paying the cost of returning the item and postage & packing charges will apply for all exchanges.

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Once your item is received and approved, we will process the refund to your original payment method, in no more than 30 days. The original postage and packaging charges will not be refunded.

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If you have received a faulty item or the wrong item has been delivered, please get in touch within 7 days of receipt. We will do all we can to resolve the matter as quickly as possible.

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We do not offer refunds or exchanges on sale items, except in the case of faulty products.

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If you have a quality issue with your purchase, we will replace this where possible or refund, if advised within 12 months of purchase.